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Professional
Telephone Skills
More and more, first impressions begin on the telephone. How would
your customers describe the telephone voice of your company? Professional,
courteous, sincere? Although employees use the telephone every day,
most have little or no training.
Accent on Communication presents a hands-on workshop that will give
your employees a telephone voice that represents your company in a
positive and professional manner. Participants will record and evaluate
their voices using real-life telephone situations, practice techniques
to improve tone, clarity, conciseness and confidence, and learn professional
word and grammar choices for today’s workplace. Topics include
the greeting and closing, active listening, call transfer, multi-tasking,
challenging callers, planning out-going calls and voice mail delivery.
This course will give your clients a reason to call back.
Are you considering Professional Telephone Skills Training?
Take our quiz.
- Would you like to change the sound of your telephone voice?
- Would you like to create a more positive impact when you make
sales calls?
- Do you mumble or have difficulty being understood on the telephone?
- Does every employee in your company use a standard telephone
greeting?
- Do you avoid making phone calls?
- Are you concerned about your voice tone?
- Would you like find the “right” words when you have a
challenging caller?
- Can your listeners always understand your name and telephone
number?
- Do you leave professional and polished voice mail messages?
- Do you play telephone tag because your messages are not concise?
If you answer Yes to any of these questions,
our corporate speech and language programs may be the solution for
you.
Some of our Customized Training Programs
- Half and full day workshops for individuals and groups
- Targeted training for receptionists, administrative assistants,
sales professionals, customer service representatives, call centres,
and home-based businesses
Training Goals
- Use proper telephone etiquette
- Project a positive telephone image
- Listen actively to answer questions and solve problems
- Calm angry or upset callers
- Stay motivated for every call
- Use professional word choices and voice quality
- Understand the importance of voice tone
Contact us for a complimentary consultation. We would be pleased
to discuss how we could tailor a program to help your company develop
a professional telephone voice. |
